FAQ

Are these products authentic?

Yes, REAL DEAL COLLECTION guarantees the authenticity of every item we sell with a 100% money-back lifetime guarantee. Founded in 2006 by a handbag authentication expert to help collectors acquire and recycle designer bags and accessories. We thoroughly examine each item in person with knowledge of the manufacturer's standards of quality in: branding, codes, craftsmanship, hardware, materials and stitching.

If we suspect that a submitted item is counterfeit, we may require proof of purchase from the seller, and may employ an independent authentication service for a third-party opinion. We will reject and return any submitted item if we cannot guarantee its authenticity with full confidence. If any item is found to be not authentic, we will return the item to the seller upon payment of an authentication fee of $25 (or $75 for an Hermes Birkin or Kelly) plus any shipping cost.

Where do these products come from?

Our one-of-a-kind inventory comes from individual collectors around the world, just like you, who benefit from our trusted reputation and years of experience. Avoid the hassle and risk of selling luxury goods yourself because we do all the work for you! Your approval of our offer and selection of a selling option is required before we process any item for sale. Click here to learn more.

How is the condition rated?

We examine each item with special attention given to the handles, corners, exterior and interior. Each item listing details its condition of the areas that typically show signs of wear. All photos are of the actual item we're selling. We make every effort to show an item as accurately as possible and depict or describe any imperfections. Please note that leather is a natural product that may show characteristic marks that were part of the animal and will develop a rich patina from exposure to air and contact with human skin that enhances its natural beauty. Color variations occur due to different screens. We will gladly provide additional photos, upon request, contact us.

As a reseller of previously owned luxury goods, we sell items "as is" and do not provide a warranty of the brand's workmanship which should be covered by the brand manufacturer, and you should contact them directly for any repairs or refurbishments.

How are prices determined?

Prices are determined through our research of previously sold items, as well as the current marketplace to determine fair market resale value based on brand, style and condition. We get our consignor's approval on the starting price, and our selling agreement specifies when and how much we may discount over time.

Are any discounts available?

Contact us to inquire about a discount on a particular item. Typically, no discounts are given during the first thirty days of availability. We strive to satisfy both our customers and consignors by pricing items at a fair market value. Popularity and condition determines resale value and most are priced at a fraction of the manufacturer's retail price. Select items will be discounted after they have been available for a period of time.

What payment methods are accepted?

We accept item(s) for trade-in store credit, cash and credit/debit cards (Visa, MasterCard, Discover, American Express) as well as Western Union, bank wire transfer, check, money order or cashier's check. Customers from certain countries may be required to pay using Western Union or bank wire transfer.

Mailed payment must be received within seven days of the order date, and items will not ship until funds have cleared. Please send cash-equivalents via "Registered Mail" payable to REAL DEAL COLLECTION, 223 W. San Francisco St., Santa Fe NM 87501 U.S.A. (505) 795-5979.

Will my order include sales tax?

Only orders shipping to an address in New Mexico will be charged the Santa Fe sales tax rate of 8.3375%. If we ship outside of New Mexico, including internationally, there is no tax added to your order total.

How much does shipping cost?

» Within the USA, we ship via USPS Priority Mail, FedEx Ground, or FedEx 2-Day Express.

» International orders ship via USPS Express Mail International. FedEx International can be arranged, per request.

» The tracking number will be emailed to you when the shipping label is printed.

» Direct signature is required upon delivery for orders over $500.

We cannot ship on national holidays or weekends. For same-day shipping of FedEx 2-Day Express, orders must be received by noon (MST) Monday-Friday otherwise will ship the following business day. Our online Shopping Cart will automatically calculate the shipping cost for multiple items in one order. Contact us to combine shipping for separate orders.

What is the return policy?

You may return any item ordered from REAL DEAL COLLECTION for refund or exchange within 14 calendar days from the delivery date. Returned items must be in the same condition as received, and include everything that came with it. Receive a refund of the purchase price, excluding shipping, credited back to the original payment method within seven days from receipt of the return. Trade-in purchases may be exchanged for store credit to spend without expiration.

Tags must still be attached. Layaway purchases are a final sale and not eligible for return.

Mail Returns with a Tracking Number and Signature Required to:

International Customers: Please mark "Returned Goods" on all Customs forms. Any taxes assessed are the responsibility of the shipper and may be deducted from the refund issued for the return. Items shipped from outside the USA may incur import tax if the declared value is greater than the $800 USD duty-free limit.

We are not responsible for returned items that are lost in transit and not delivered to us.

As a reseller of previously owned luxury goods, we sell items "as is" and do not provide a "warranty" of the brand's workmanship which should be covered by the brand manufacturer, and you should contact them directly for any repairs or refurbishments.

We are happy to help you by phone (505) 795-5979 or email info@realdealcollection.com any time.

Can I place an international order?

Yes, our online Shopping Cart supports over 100 countries worldwide. Select your Country first during Checkout to adjust the contact information fields. Problem? Please contact us to process your order. We ship worldwide. Estimated delivery time to most countries is 5-10 business days. Customs duties, if any, are the responsibility of the buyer.

What is layaway?

Layaway is an installment payment plan over up to 90 days that REAL DEAL COLLECTION offers to make luxury goods budget friendly. We allow up to 3 items to be purchased on layaway at a time. Our 90-day layaway term requires an initial deposit of 25% of the order total; and then 3 additional payments of 25% due each month on the day of the order. We do not charge any interest or finance fees for layaway orders. However, as a courtesy to our consignors whom have agreed to offer layaway the following special conditions apply:

Layaway is a firm commitment to purchase the item(s) and a final sale. Items purchased via layaway are not eligible for return. All deposits paid are non-transferable and non-refundable. Please be certain that you are willing and able to complete the layaway purchase within the term before placing an item on layaway.

To begin a layaway order please email info@realdealcollection.com or call us (505)795-5979.

What is trade-in?

Trade-in is the fastest and easiest way to update your collection. Exchange your luxury goods for immediate REAL DEAL COLLECTION store credit to get something new-to-you without waiting for your trade-in to sell. Due to market fluctuations store credit offers must be accepted within 14 days. However, once accepted store credit never expires – use it now or later. We'll even keep track of it for you, just mention "store credit" and we'll look up your account.

Contact us for quotes. Please specify the brand, size, style and describe the condition or signs of wear.

After we've received and inspected your trade-in(s) we'll offer immediately redeemable store credit. If any balance is due to complete your order you'll receive an invoice through email, or an email confirming your remaining store credit balance to use towards your next order with us. Layaway can be combined with trade-in by paying the remaining balance with 4 installment payments over up to 90 days. Orders will be canceled if the deposit has not been paid within 24 hours of invoicing, or the trade-in item(s) have not been shipped with a tracking number within 7 days of placing the order.