FAQs
Are these products authentic?
Yes, REAL DEAL COLLECTION guarantees the authenticity of every item we sell with a 100% money-back lifetime guarantee. Founded in 2006 by a handbag authentication expert to help collectors acquire and recycle designer bags and accessories. We thoroughly examine each item in person with knowledge of the manufacturer's standards of quality in: branding, codes, craftsmanship, hardware, materials and stitching.
If we suspect that a submitted item is counterfeit, we may require proof of purchase from the seller, and may employ an independent authentication service for a third-party opinion. We will reject and return any submitted item if we cannot guarantee its authenticity with full confidence. If any item is found to be not authentic, we will return the item to the seller upon payment of an authentication fee of $25 (or $75 for an Hermes Birkin or Kelly) plus any shipping cost.
Where do these products come from?
Our one-of-a-kind inventory comes from individual collectors around the world, just like you, who benefit from our trusted reputation and years of experience. Avoid the hassle and risk of selling luxury goods yourself because we do all the work for you! Your approval of our offer and selection of a selling option is required before we process any item for sale. Click here to learn more.
How is the condition rated?
We examine each item with special attention given to the handles, corners, exterior and interior. Each item listing details its condition of the areas that typically show signs of wear. All photos are of the actual item we're selling. We make every effort to show an item as accurately as possible and depict or describe any imperfections. Please note that leather is a natural product that may show characteristic marks that were part of the animal and will develop a rich patina from exposure to air and contact with human skin that enhances its natural beauty. Color variations occur due to different screens. We will gladly provide additional photos, upon request, contact us.As a reseller of previously owned luxury goods, we sell items "as is" and do not provide a warranty of the brand's workmanship which should be covered by the brand manufacturer, and you should contact them directly for any repairs or refurbishments.
How are prices determined?
Prices are determined through our research of previously sold items, as well as the current marketplace to determine fair market resale value based on brand, style and condition. We get our consignor's approval on the starting price, and our selling agreement specifies when and how much we may discount over time.
Are any discounts available?
Contact us to inquire about a discount on a particular item. Typically, no discounts are given during the first thirty days of availability. We strive to satisfy both our customers and consignors by pricing items at a fair market value. Popularity and condition determines resale value and most are priced at a fraction of the manufacturer's retail price. Select items will be discounted after they have been available for a period of time.
What is layaway?
Layaway is an installment payment plan over up to 90 days that REAL DEAL COLLECTION offers to make luxury goods budget friendly. We allow up to 3 items to be purchased on layaway at a time. Our 90-day layaway term requires an initial deposit of 25% of the order total; and then 3 additional payments of 25% due each month on the day of the order. We do not charge any interest or finance fees for layaway orders. However, as a courtesy to our consignors whom have agreed to offer layaway the following special conditions apply:
Layaway is a firm commitment to purchase the item(s) and a final sale. Items purchased via layaway are not eligible for return. All deposits paid are non-transferable and non-refundable. Please be certain that you are willing and able to complete the layaway purchase within the term before placing an item on layaway.
To begin a layaway order please email info@realdealcollection.com or call us (505)795-5979.
What is trade-in?
Trade-in is the fastest and easiest way to update your collection. Exchange your luxury goods for immediate REAL DEAL COLLECTION store credit to get something new-to-you without waiting for your trade-in to sell. Due to market fluctuations store credit offers must be accepted within 14 days. However, once accepted store credit never expires – use it now or later. We'll even keep track of it for you, just mention "store credit" and we'll look up your account.
Contact us for quotes. Please specify the brand, size, style and describe the condition or signs of wear.
After we've received and inspected your trade-in(s) we'll offer immediately redeemable store credit. If any balance is due to complete your order you'll receive an invoice through email, or an email confirming your remaining store credit balance to use towards your next order with us. Layaway can be combined with trade-in by paying the remaining balance with 4 installment payments over up to 90 days. Orders will be canceled if the deposit has not been paid within 24 hours of invoicing, or the trade-in item(s) have not been shipped with a tracking number within 7 days of placing the order.
How can I sell or trade my luxury goods?
REAL DEAL COLLECTION offers three selling options: direct buy cash, a 20% bonus in store credit, or consignment sale. Your approval of our offer and selection of a selling option is required before we process any item for sale.
We accept bags, luggage, small leather goods, accessories, signed jewelry and unworn to barely worn shoes.
WE WELCOME authentic items from these designer labels:
- Akris
- Alaïa
- Alexander McQueen
- Alexander Wang
- Balenciaga
- Bottega Veneta
- Brunello Cucinelli
- Bulgari
- Burberry
- Cartier
- Céline
- Chanel
- Chloé
- Christian Louboutin
- David Yurman
- Delvaux
- Dior
- Dolce & Gabbana
- Dries Van Noten
- Emilio Pucci
- Etro
- Fendi
- Ferragamo
- Gianvito Rossi
- Giuseppe Zanotti
- Givenchy
- Golden Goose
- Goyard
- Gucci
- Hermès
- Issey Miyake
- Jil Sander
- Jimmy Choo
- John Hardy
- Judith Leiber
- Kieselstein-Cord
- Lanvin
- Loewe
- Longchamp
- Loro Piana
- Louis Vuitton
- Maison Margiela
- Manolo Blahnik
- Mansur Gavriel
- Marc Jacobs
- Mark Cross
- MCM
- Miu Miu
- Moynat
- Mulberry
- Nancy Gonzalez
- Oliver Peoples
- Phillip Lim
- Prada
- Proenza Schouler
- Roberto Coin
- Saint Laurent
- Stella McCartney
- The Row
- Tiffany & Co.
- Tod’s
- Tom Ford
- Valentino Garavani
- Valextra
- Van Cleef & Arpels
- Versace
Please pack items inside their dust bags or wrapped in tissue paper into a box that fits along with all paperwork and accompaniments like straps, cards, boxes, etc.
Bring or Mail with a Tracking Number and Signature Required to:
Real Deal Collection
223 W. San Francisco St.
Santa Fe, NM 87501
U.S.A.
(505) 795-5979
For advance quotes, please email info@realdealcollection.com photos and describe all wear or marks, size and style name and codes if known.